Refund, Return & Cancellation Policy

At Bravo Creative Works LLC, we want you to feel confident when purchasing our courses, digital products, memberships, books, and other products and services.

This Refund, Return & Cancellation Policy explains when refunds, returns, and cancellations are available and how to request them.

This policy applies together with our [Terms of Service] and does not limit any rights or remedies that cannot legally be excluded under applicable law.

1. Courses and Online Educational Programs

We want you to have a reasonable opportunity to experience a Bravo Creative Works course and determine whether it is right for you.

14-Day Money-Back Guarantee

Unless a specific course's sales page states otherwise, eligible purchases of our online courses are covered by a 14-day money-back guarantee.

You may request a refund within 14 calendar days of your original purchase.

Because our courses provide immediate access to substantial digital educational content, refund eligibility is subject to the following condition:

You must not have completed more than 25% of the applicable course at the time you request the refund.

This condition is intended to provide a fair balance between giving customers an opportunity to evaluate the course and protecting the substantial educational content provided through the program.

To request a refund, contact us at:

[email protected]

Please include the name and email address associated with your purchase and, if available, your order or transaction information.

If your request qualifies under this policy, we will confirm the refund and initiate it within 5 business days.

Once initiated, the time required for the refund to appear in your account depends on your bank or payment-card issuer. Refunds processed through Stripe may take additional time to appear on your statement.

After the 14-Day Period

After the 14-day refund period has expired, course purchases are generally non-refundable except where:

Required by applicable law;

The course was materially unavailable or substantially different from what was represented at the time of purchase;

We determine that an exception is appropriate based on the circumstances; or

A different refund policy was expressly provided for the specific course.

2. Digital Products and Downloads

Unless otherwise stated on the applicable product page, eligible digital products are covered by a 7-day refund period.

You may request a refund within 7 calendar days of purchase if you determine that the product is not suitable for your needs.

Because digital products can be immediately accessed, downloaded, copied, and retained, we reserve the right to deny a refund where the product has been substantially downloaded, accessed, reproduced, or used, particularly where there is evidence of abuse of the refund policy.

If a digital product is defective, inaccessible, materially different from its description, or otherwise does not function as reasonably represented, please contact us so that we can attempt to correct the problem or provide an appropriate refund.

3. Memberships and Subscriptions

Some Bravo Creative Works memberships or services may be offered on a recurring subscription basis.

Cancellation

You may cancel a recurring membership or subscription at any time using the cancellation method provided with the applicable service or by contacting us at:

[email protected]

Cancellation will generally prevent the next scheduled renewal charge.

Unless otherwise stated for a particular membership, cancellation does not automatically result in a refund of the current billing period.

You will generally continue to have access to the membership through the end of the period for which you have already paid, unless the applicable membership terms state otherwise.

Refunds for Memberships

Unless a specific membership offer provides otherwise, membership fees are generally non-refundable once the applicable billing period has begun.

However, we may provide a refund or other remedy when:

Required by applicable law;

A billing error occurred;

You were charged after a valid cancellation;

The service was materially unavailable;

The membership was materially different from what was represented; or

We determine that an exception is appropriate.

If we offer a free trial or introductory offer, the applicable offer page will clearly state the duration, price after the trial, renewal terms, and cancellation requirements before payment information is submitted.

4. Physical Products

For physical products, including books and other merchandise, our standard return period is 30 calendar days from the date you receive the product, unless the applicable product page states otherwise.

To qualify for a standard return:

The item should generally be unused and in its original condition;

The return request must be submitted within the applicable return period; and

Proof of purchase may be required.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at [email protected] as soon as reasonably possible.

Please provide your order information and, when appropriate, photographs showing the condition of the product.

Depending on the circumstances, we may provide:

A replacement;

A replacement at no additional cost;

A full or partial refund; or

Another appropriate resolution.

We will handle these situations in accordance with applicable law.

Non-Returnable Items

Unless otherwise required by law, certain products may not be eligible for return, including:

Personalized or customized products;

Products specifically identified as final sale;

Downloadable digital products; and

Products that cannot reasonably be returned for hygiene, safety, or other legitimate reasons.

Any applicable restrictions will be disclosed on the product page before purchase.

5. Shipping Costs

For standard returns resulting from a change of mind or other reason not caused by Bravo Creative Works, the original shipping cost is generally non-refundable, and the customer may be responsible for return shipping costs.

If an item is defective, damaged in transit, incorrect, or materially different from what was ordered, we will determine an appropriate resolution, which may include covering reasonable return or replacement shipping costs.

Specific product pages may provide different shipping and return terms.

6. Order Cancellation

If you need to cancel a physical-product order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and the applicable return policy may apply instead.

For digital products, courses, and memberships, cancellation and refund rights are governed by the applicable sections of this policy and any product-specific terms presented at purchase.

7. Refund Processing

Once we approve a refund, we will generally initiate the refund within 5 business days.

Refunds are normally issued to the original payment method used for the purchase.

After we initiate a refund, the time required for the funds to appear in your account depends on your bank, credit-card company, or other payment provider.

If you do not see an approved refund after a reasonable period, please contact us before initiating a payment dispute so that we can investigate the transaction.

8. Payment Disputes and Chargebacks

If you believe a charge was made in error or you have a problem with a purchase, we encourage you to contact us first at [email protected] so that we can attempt to resolve the issue promptly.

Nothing in this section limits any rights you may have under applicable law or your rights concerning unauthorized transactions.

9. Exceptions Required by Law

Nothing in this policy is intended to exclude, restrict, or waive any refund, cancellation, return, warranty, or other consumer right that cannot legally be excluded or waived under applicable law.

Where the law provides a greater right than this policy, the applicable legal requirement will control.

10. How to Request a Refund, Return, or Cancellation

To submit a request, contact:

Bravo Creative Works
Email: [email protected]
Website: https://bravocreativeworks.com

Please include:

Your full name;

Email address used for the purchase;

Order or transaction number, if available;

Product or service purchased;

Date of purchase; and

A brief description of the reason for your request.

For damaged, defective, or incorrect physical products, photographs or other supporting information may be requested.

We will review your request and respond within a reasonable period.

11. Policy Changes

We may update this Refund, Return & Cancellation Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this policy.

The policy applicable to a purchase will generally be the policy in effect at the time of that purchase, unless a different policy is required by law or expressly agreed upon.

Last Updated: August 7th, 2026